Leadership Through Service: How Ameritechnology Stands Out in the Print Industry

Four Decades of Hands-On Experience

Since 1984, Ameritechnology has been serving businesses throughout Northern New Jersey with a straightforward mission: deliver personalized service that helps organizations run more efficiently. What began in Saddle Brook, NJ, has grown into a trusted partnership for law firms, medical offices, logistics companies, and financial institutions across the region.

Our founding partners bring over 60 years of combined experience to every client relationship. Both started as field technicians, learning the business from the ground up. That hands-on foundation continues to guide our approach today—we understand the technical challenges our clients face because we've been in the field solving them for decades.

Recognition Built on Consistency

We're proud to serve as an authorized Kyocera Dealer and Canon Wide Format dealer. These partnerships reflect our commitment to representing quality manufacturers and maintaining the highest service standards.

Kyocera has recognized our customer service excellence with its Premier Customer Service Excellence Alliance award for consecutive years. We're also an OMNIA approved vendor, which allows government agencies to streamline their purchasing process when working with us.

These credentials matter, but they're the result of consistent execution rather than the goal itself. Our focus remains on the daily work: responding to service calls, optimizing print fleets, and ensuring our clients' technology investments deliver maximum value.

A Different Service Model

One of our key differentiators is our 2-to-1 customer service-to-sales ratio. For every sales professional on our team, we have two dedicated service technicians. This structure reflects our priorities—we believe exceptional ongoing support matters more than aggressive sales tactics.

All our technicians are factory trained by Kyocera or Canon, and two hold Kyocera Master Technician status. When clients need emergency service, we respond the same day. This isn't just a promise; it's how we've operated for 40 years.

We also leverage Kyocera Fleet Services (KFS), a cloud-based monitoring system that tracks printed pages and toner consumption across our clients' equipment. This proactive approach enables us to identify potential issues before they disrupt operations, order supplies in advance, and provide data-driven recommendations for fleet optimization.

Tailored Solutions Over One-Size-Fits-All

Every organization has unique printing needs, workflows, and budget considerations. That's why we engineer custom service contracts for each client rather than offering standardized packages. Our managed print services contracts range from 12 to 60 months, with pricing based on actual monthly print volume and a guaranteed base page count.

This flexibility has helped us maintain a customer retention rate of over 75%. Many of our clients came to us after being locked into long-term leases with equipment that didn't match their needs, or service agreements bundled into lease payments that made adjustments nearly impossible. We've built our business by offering a better alternative.

Small Enough to Care, Experienced Enough to Deliver

With a focused team of 3 to 5 professionals, we're not trying to be the biggest provider in the market. We're trying to be the most reliable. Our clients—from small businesses to government agencies—choose us because they value personalized attention over corporate bureaucracy.

Our founding partners remain actively involved in management and client relationships. This continuity of leadership ensures that the values we established in 1984 continue to guide our decisions today.

Looking Ahead

The print industry continues to evolve with new technologies, changing workplace dynamics, and shifting business needs. We're committed to evolving alongside our clients while maintaining the core principles that have defined Ameritechnology for four decades: technical expertise, proactive service, and genuine partnership.

We don't claim to have all the answers, but we do promise to bring our full experience and attention to every client relationship. That's been our approach since 1984, and it's how we'll continue to serve New Jersey and New York City businesses for years to come.

Ready to experience the Ameritechnology difference? Visit us at www.atechnj.com or contact our team to discuss how we can optimize your office technology investment.