The Complete Guide to Managed Print Services for Bergen County Businesses

If you’re a business owner in Bergen County, New Jersey, you know that managing office technology can be a significant drain on time and resources. Between equipment breakdowns, toner orders, service calls, and unpredictable costs, your print infrastructure might be costing more than it should—both in dollars and productivity.

That’s where Managed Print Services (MPS) comes in. For over 40 years, we’ve helped Bergen County businesses streamline their printing operations, reduce costs, and eliminate the headaches that come with managing office equipment.

What Are Managed Print Services?

Managed Print Services is a comprehensive approach to managing your entire print fleet. Rather than reacting to problems as they arise, MPS takes a proactive stance—monitoring your equipment, predicting issues before they cause downtime, and optimizing your print environment for maximum efficiency.

Think of it as having a dedicated team watching over your printers and copiers 24/7, ensuring they’re always ready when you need them.

Why Bergen County Businesses Choose Managed Print Services

1. Predictable Monthly Costs

One of the biggest frustrations businesses face is unpredictable printing expenses. Emergency service calls, rush toner orders, and unexpected equipment failures can wreak havoc on your budget.

With MPS, you pay a fixed monthly rate based on your print volume. Everything is included—toner, maintenance, repairs, and parts. No surprises, no hidden fees. Just predictable costs that make budgeting simple.

2. Proactive Maintenance Prevents Downtime

We use Kyocera Fleet Services, a cloud-based monitoring system that tracks your equipment in real-time. This technology allows us to:

• Monitor toner levels and automatically ship replacements before you run out

• Track device performance and identify potential issues before they cause failures

• Schedule preventive maintenance during service visits to reduce trips and downtime

• Remotely reset devices to resolve issues without a technician visit

Our proactive approach has helped us achieve a 92% first-call resolution rate—significantly higher than the industry standard of 75%.

3. Same-Day Emergency Service

When you do have an urgent issue, we respond fast. Our commitment to same-day emergency service means your business doesn’t lose productivity waiting for repairs. With an overstaffed technical team and strategically managed parts inventory, we ensure someone is always available when you need help.

4. Expert Technical Support

All our technicians are factory-trained by Kyocera or Canon, and two hold the prestigious Kyocera Master Technician status. They complete annual training on new equipment and software, ensuring they’re always up-to-date on the latest technology.

Our technicians carry manufacturer-specific color calibration tools and maintain fully stocked service vehicles, allowing them to complete most repairs on the first visit.

Common Printing Challenges We Solve for Bergen County Businesses

Paper Jams and Feed Issues

Paper jams are often caused by worn feed rollers—a problem that’s easy to predict and prevent with proper monitoring. Our Fleet Services system tracks “Jxxx” error codes that indicate feed roller wear, allowing us to replace them during routine maintenance before they cause repeated jams.

Print Quality Problems

Faded prints, streaks, or color inconsistencies usually stem from drum or fuser wear. Our monitoring system alerts us to these issues early, and our technicians carry the specialized tools needed to calibrate color and ensure consistent, professional-quality output.

Scanning and Network Issues

Many scanning problems aren’t equipment failures at all—they’re network issues caused by password changes or swapped equipment. Our experienced technicians quickly diagnose whether the problem is with the device or your network, saving you time and frustration.

How Managed Print Services Works

Step 1: Assessment

We start by evaluating your current print environment—how many devices you have, where they’re located, and how much you’re printing. This assessment helps us identify inefficiencies and opportunities for cost savings.

Step 2: Optimization

Based on our assessment, we recommend the right equipment for your needs. Whether you’re a law firm with high document volume or a medical office requiring HIPAA-compliant security features, we’ll design a solution that fits.

Step 3: Implementation

We handle the entire installation process, including network integration and user training. If you need Document Management System (DMS) integration, we can set up automated workflows that route scanned documents to the right locations with preprogrammed icons on your device.

Step 4: Ongoing Management

Once your system is in place, we monitor it continuously. Toner arrives automatically, maintenance is scheduled proactively, and our team responds quickly to any issues that arise.

Flexible Contract Options for Every Business

We understand that every business has different needs, which is why we offer flexible contract terms:

• Contract lengths: 12 to 60 months

• Lease terms: 36, 48, or 60 months

• Buyout options: Fair Market Value (FMV) or $1 buyout

• Page volume tiers: Starting at 3,000 pages/month with discounted rates for higher volumes

Our contracts are based on your monthly print volume with a guaranteed base page count. If you exceed that count, you simply pay a fixed per-page rate for overages. For customers with high color print volume, we offer Kyocera’s 3-tier color metering system that adjusts pricing based on color saturation, helping you save on lightly colored documents.

Who Benefits Most from Managed Print Services?

MPS is ideal for Bergen County businesses that:

• Print more than 3,000 pages per month

• Have multiple office locations or devices

• Want predictable monthly costs

• Need reliable equipment with minimal downtime

• Prefer personalized service over large corporate providers

Our largest customer segments include law firms, medical offices, logistics companies, and financial institutions—businesses where document reliability and security are critical.

Why Choose a Local Bergen County Provider?

When you work with a local managed print services provider like Ameritechnology, you get advantages that national chains simply can’t match:

• Faster response times: We’re based in Saddle Brook and serve Bergen, Essex, Hudson, Passaic, Morris, Union, and Somerset counties. That means we can reach you quickly.

• Personalized service: Our founding partners, Dean Herr and Mark Bennett, are still actively involved in management. You’re not just a number—you’re a valued client.

• Local expertise: We understand the unique needs of New Jersey businesses and have built our reputation on 40 years of reliable service in this community.

• 2-to-1 service ratio: We maintain twice as many customer service staff as sales staff, ensuring you always get the support you need.

Getting Started with Managed Print Services

If you’re tired of unpredictable printing costs, frequent equipment failures, or slow service response, it’s time to explore Managed Print Services.

Our team will conduct a free assessment of your current print environment and show you exactly how much you could save with a proactive, managed approach. Most businesses see significant cost reductions while enjoying better equipment performance and less downtime.

Ready to take control of your printing costs?Contact Ameritechnology today to schedule your free print assessment. With over 40 years of experience serving Bergen County businesses and a 90% customer retention rate, we’re confident we can deliver the reliability and service you deserve.

About Ameritechnology

Founded in 1984, Ameritechnology has been serving New Jersey businesses for over 40 years. As an authorized Kyocera dealer and Canon Wide Format dealer, we provide managed print services and copier leasing solutions that help businesses maximize their office technology investment. Our commitment to same-day emergency service and our 92% first-call resolution rate have earned us Kyocera’s Premier Customer Service Excellence Alliance award for consecutive years.